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Utilization vs. Occupancy in BPO | Call Center | Rohit Narang (Advancement) View |
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Agent Occupancy and Utilization | Managing Metrics (BenchmarkPortal) View |
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Occupancy formula in BPO | Utilization formula in BPO | Excel Tutorial (Shambhu Kumar) View |
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What is employee utilisation in call center (BPO Interview Tutorials) View |
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What is Agent Occupancy | WFM | MIS | (WFM \u0026 More : By ID) View |
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How To Calculate Agents Required In Call Center considering break time, #shrinkage and #occupancy (BPO Tutorials ) View |
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Occupancy 5 Important Interview Questions with Answersđź’Ą|| WFM Call Center Knowledge (Techno49) View |
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What is Agent Utilization | Calculation | WFM call center (Techno49) View |
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Occupancy Calculation | Call center management | Must watch (Techno49) View |
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SL Calculation in BPO | KPI - SL u0026 SLA (Advancement) View |